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Are you stuck in a dead-end job? Are you working in a boring, stressful environment? Is your company still stuck with doing things "the old-fashioned way?" Well, take a look at us! Our parent company, Word & Brown, started over 20 years ago with 5 people and we are now over 1,000 strong and counting! We know our people are our number one asset and we show it!
  • We offer a great medical plan (you can choose from 3 HMO's or a PPO), chiropractic, dental, life and voluntary long-term disability.
  • Two weeks vacation after one year and a floating holiday.
  • We offer a Section 125 Plan for unreimbursed medical expenses and childcare.
  • Every month we organize an employee event such as a beach party, huge company picnic, annual trip to Catalina Island (on a Friday!), elegant Christmas party and many more fun events.
  • We have a casual, yet hard working environment.
  • Every Friday is Casual Day.
  • We believe that our success is a result of the hard work of the great people we hire so we share our profits through a Bonus Program every six months and we offer a 401 (k) plan!

Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading Third Party Administrator of employee benefits in the nation. If this sounds like the type of Company you'd like to work for, please check out our current employment opportunities and come join our team!

If you are interested in applying with CaliforniaChoice®/The Word & Brown Companies for one of the open positions, please submit your resume by email to Human Resources or by fax to 714-567-4568. You can also call the Word & Brown Companies Job Hotline at 888-211-6471.
Requisition
Opening Date		Position Title / DepartmentPosition Requirements
4/30/2010
Supervisor - General Accountant
Finance
• General Accounting Supervisor will be managing, training, motivating and mentoring five professional accounting staff. The position will report to Director of Accounting. It is essential for this person to be a part of the Finance management team, partnering to improve processes and implement more efficient ways to conduct business. Strong problem solving skills is a must. Responsible for providing day-to-day supervision and professional development of team members. Manages month-end / year-end close processes. Reviews and approves various Balance Sheet reconciliations and Journal Entries. Develops and enforces policies and controls to ensure books and records are accurate and assets are safeguarded. Performs yearly external audit process. Develops and performs periodic internal audits. Other duties as assigned. • Minimum of 2 years of experience in a supervisory role. Minimum of 5 years experience in accounting. Some public accounting experience preferred. Excellent communication skills required. Possesses ability to deal easily and effectively with all levels of personnel. Strong GAAP, multitasking, analytical thinking, problem solving and leadership skills. Familiarity with internal controls is essential. Advanced Excel skills required. Familiarity with MS Access preferred. CPA or CMA candidates preferred. Bachelor’s degree in accounting, finance or related field.
4/30/2010
Plan Maintenance
Quotit
• The Plan Maintenance Coordinator will be responsible for insuring rates and benefits displayed on Quotit websites are current and accurate. Candidate will coordinate and manage rate and benefit information updates from insurance carriers to include health, dental, and medicare products and rates. Act as a liaison between Quotit and various health insurance companies to obtain required rates and benefits information. Work within a team to compile, standardize and enter provided information into a master database. Research and resolve discrepancies. • Extensive knowledge of Microsoft Excel and Access. High level data entry skills. A strong background in mathematics. A strong background in medicare products and services is recommended. Understanding of the insurance industry, carriers and their related products. Understanding of databases and associated functionality. Excellent written and verbal communication skills. Ability to effectively manage multiple tasks simultaneously in an effort to produce work within a given delivery date. Have a great attitude and work ethic. Minimum of 2 years data entry experience with at least 1 year in a lead role of a service oriented environment with exposure to customer service.
7/2/2010
Receptionist
Quotit
• The Receptionist handles inbound calls from a variety of phone lines and directs them as appropriate. Greets visitors to the lobby and manages their access to the rest of the office. Assist customer service with overflow calls. Make new customer “Welcome Calls” including scheduling delivery appointments. Keep a detailed list of all upcoming delivery appointments. Provide Customer Service Representatives notice of completed upgrades. Maintain lunch room, including fresh coffee. Clean and maintain the conference room. Update all customer service call information spreadsheet and graph required data. Draft agenda for customer service meetings, including preparing and submitting weekly reports. Communicate and coordinate with existing customers via phone, postal mail, and email. Contact customers to resolve issues regarding outstanding payments due. Facilities lunch meetings. Maintain office supplies by checking stock to determine inventory level. Assist other departments when time permits. • At least 2 years of related work experience as a receptionist, administrative assistant or other clerical positions. Computer literate, word processing, and spreadsheet management experience. Ability to handle customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. Experience in handling high call volume. Excellence professional verbal and written communication skills. High school diploma or equivalent, required.
4/30/2010
GA Marketing Manager
Marketing
• Plans, develops and implements brand strategies and marketing programs for all Word & Brown General Agency business units. Duties include providing brand positioning and direction, developing and executing marketing programs and initiatives that drive ROI, reviews market research to anticipate competitive and industry trends and delivers focused campaigns that result in achievement of established business objectives. This position is key to establishing regional presence for our vast offerings and all contracted carriers and services and focuses on increasing quoting brokers and quote activity in each region to result in annual net gains in broker market share in California and Nevada. Execute tactics from eblast communications, to direct and mass mail, to direct and mass advertising. Develop and execute short and/or long-term business/brand plans identifying business objectives, strategies, key initiatives and performance measurements by using insights collected from situational assessments, marketplace information, etc. in order to support division/region portfolio and brand growth targets. Develop processes and time action plans to ensure timely implementation of product development and collateral materials; ensure that projects are developed within budgetary requirements designed to fulfill financial goals. Manage media and advertising relationships, including creative development and delivery. Write creative briefs that clearly articulate copy and creative direction with internal and external creative services. Ensure consistent brand identity across all marketing mediums and throughout the entire organization; accountable for brand continuity for all elements. Measure, evaluate and report performance of all campaigns and strategic partnerships. Balance multiple projects and priorities with budgeting and time guidelines. Forecast, calculate and manage advertising / marketing budgets. • At least 5 years in healthcare or insurance; with health plans, ancillary carriers, general agencies, brokerage firms, etc. Bachelor’s Degree required. Competence in operating a marketing operation for multi-channel clients and tactics, and target segments. Planning, briefing, coordinating various staff, timelines and expectations, managing and reporting. Generating alliances internally and externally by continuously identifying and acting on those things that will create success for the Company and its customers, vendors, suppliers, communities, and governments. Understanding the complexities and interdependencies of information and events in order to develop more effective solutions and ideas. Developing and using collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others’ efforts. Establishing courses of action for self and/or others to ensure that work is completed efficiently in light of the strategies and destination of the department and/or organization. Demonstrated industry distribution channel and product knowledge and awareness. Demonstrated marketing/advertising experience, including resource and project management, P/L responsibility. Copywriting. Creative Direction.
6/1/2010
Business Analyst
IT
• The Intermediate Busines Analyst (BA) provides analysis and recommendations to improve business efficiency through methods of automation (internal company development and/or vendor package selection) and/or business process improvements. The Inter. BA will analyze business needs, determining core competencies; process improvements; and automation strategies. The Inter. BA will function to translate business needs into requirements specifications that will provide development with clear automation definitions. The Inter. BA will work with development and/or outside vendors to ensure that all requirements are understood completely and without ambiguity. The Inter. BA will be adept to working in a cross functional role, representing business while working/supporting our PMO, Development and QA departments as well as outside technology vendors. Will be responsible for assisting with User Acceptance Testing efforts including creation of User Acceptance Test Plan and scenarios. Assist with creation User Training material. Ensure business satisfaction and manage expectations. • 2-4 years business analysis experience in web based, Windows, mutlitiered architecture and networking environments. Excellent written communciation – Ability to write clearly and effectively and to document requirements which are unambiguous, realistic, and testable. Utilize Microsoft Office toolset. Knowledge of best practices for the Business Analyst profession. Effectively communicate with and between various interest groups – some having opposing priorities and interests. Must be able to manage more than one project at a time. Possess a clear understanding of software development processes and procedures (SDLC). Bachelor’s Degree and or Higher in a technical discipline such as Computer Science or Management Information Systems or equivalent work experience required. Direct software development experience a plus. Health insurance experience is a plus.
5/21/2010
GA - Sales Asst
San Jose
• Candidate will be responsible for streamlining the workflow in the Sales Department. Will work directly with brokers and clients on pending items for efficient case issues. Cover the receptionist position as needed. Assist sales staff with special projects. Work with carrier contacts to insure approval of W&B/San Jose cases. Monitor cases from receiving to approval. • Must speak fluent English. Strong people skills and problem solving abilities. Extremely detail-oriented. Multi-tasked and able to work independently. Good phone skills. Familiarity with basis insurance terminology and underwriting practices; light typing. High school diploma. Familiarity with Word and Excel helpful but not required.
7/2/2010
Recertification Supervisor
CHOICE Admin
• The Recertification Supervisor will delegate and assign tasks to staff, ensuring proper distribution based on workloads and skill levels. Have an open door policy and select and hire new employees. Ensure high moral in the department. Serve as authority for all functional questions related to the department. Ensure all performance standards are met and adjust standards to meet customer expectations. Supply feedback to upper management. Monitor, coach and counsel staff in regards to: tardiness, sick time, vacation, disciplinary process, goals and reviews. Prepare and present a variety of written reports and materials. Ensure compliance with Company policies and procedures. Review and evaluate staff performance; assist in establishing goals and objectives. Create, maintain and update processes and procedures. Ensure training meets the requirements for employees to perform well with all duties and responsibilities. Develop and facilitate training meetings for new products and services. Provide daily verbal coaching in order to provide feedback to staff, documenting event logs as necessary. Handle escalated calls/issues. Handle items delegated by management team. • 5 or more years of professional related experience, with at least 3 years of management experience. Problem solving skills is a must. Health Industry experience is a plus. Be willing to listen/learn, adjust to change, and provide input. Knowledge of principles and practices of effective employee supervision. Knowledge of customer service techniques. Knowledge of fundamental procedures, and applications. Knowledge of business structures and the different types of tax documentation and forms related to each business structure. Knowledge of Health Insurance Laws: specifically AB1672 and SB578. Knowledge of windows operating systems, including office programs. Knowledge of English usage, spelling, grammar, and punctuation. Ability to maintain cooperative working relationships with customers, staff, and management. Ability to supervise the work of staff including coordinating, assigning, monitoring, and evaluating work; training, counseling, and disciplining staff; processing grievances. Ability to analyze and prepare reports, policy and procedures manuals, and business correspondence. Ability to communicate clearly and concisely, orally and in writing. Ability to exercise sound judgment within established guidelines. Ability to use word processing and spreadsheet computer applications provided by the Company. Perform other duties as assigned. Graduation from an accredited four-year college or university; or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience.
5/28/2010
Remittance Supervisor
Finance
• The Remittance Supervisor will manage and develop staff of approximately 5-6, including time tracking, performance monitoring and reviews, disciplinary plans. Manage work flow of both check and electronic payments, including ACH debits and credits, and full Check 21 compliance. Meet all current Service Level Agreements. Establish Employee Performance Standards, that are consistent with Industry, and incorporate into Employee Reviews. Document all current Procedures and look to implement Industry Benchmarks for Best Practices where applicable. Capture all Performance data and assist in compilation of Monthly Performance Review for the Remittance Operation. Works with management to establish / implement and Lead a fully inclusive Disaster Recovery / Business Continuity Program for the Remittance Processing Unit. Develop and implement plan to maintain a 75/25 ration of Automated vs. Manual Payments Processed. Respond and resolve all inquiries from internal and external customers (including all 4 current banks). Conduct Regular Meetings with Internal Customers to ensure all Regulatory Items are being handled correctly for both current and future products. • Must be proficient in Word, Excel, and PowerPoint. Experience with PurePay Processing Platform, and I-Tran Hardware a +. Insurance and/or COBRA experience high desired. Strong communication, presentation, and customer service skills. Must be a motivated team player that is willing to offer suggestions for improvements and enhancements of current processes. Bachelor’s Degree and 2+ years of Supervising Experience in a high speed Remittance Operation. Will consider High school + some College with commensurate experience.
5/28/2010
Staff Software Engineer
IT
• Position will be responsible for leading the design, development and maintenance of high quality .Net applications being developed on n-tier and service-oriented architectures. This is a hands-on position. In addition to leading the team in architecture and design, you will also be functioning as a senior developer on the team. Participate in the architectural development, using your .Net expertise to guide the team on their technical deliverables. Investigating new technologies to utilize in application development. Instill best practices for software development, making sure designs meet requirements, and delivering high quality work. Program and code web and windows forms applications content in accordance with functional and technical specifications utilizing .Net technologies include c#, asp.net, javascript, and SQL. Support high quality web applications using the Microsoft Solutions Framework (MSF) for Agile Software Development methodology which includes structured programming, documentation, design and code-reviews. Work with business and application users to define and design robust and user centric application solutions. Work as part of the development team to solve problems and develop projects in a fast paced environment. • 5+years in technical leadership of software development projects. Must have strong ASP.NET front end, middle tier and back end development experience for heavily trafficked web sites. 8+ years of programming experience with ASP.Net and C# on web and windows forms applications. Must demonstrate proficiency with the following: ASP.NET/Ajax/Silverlight, C#, JavaScript, CSS/XSLT/Master Pages, SQL, WCF/WPF/WF. A thorough understanding of structured programming design techniques and best-practice design patterns used to create high-quality, robust and readable code. Experienced in all phases of the Software Development Lifecycle. Non-technical attributes: able to support development standards, good verbal and written communication skills, self-starter that can work well in a team environment, proactive issue resolution with a positive attitude. B.S. degree or above in Computer Science or related degree or equivalent experience.
5/28/2010
Customer Care Rep
Broker Services
• The Customer Care Representative will support the General Agency Sales Team by providing “Service of Unequalled Excellence” to brokers who contact us requesting assistance with services issues such as unresolved claims, billing problems, broker appointment or commission concerns, continuity of care issues, carrier exception requests or help in researching answers to detailed benefit questions. • Minimum 2 years of customer service experience in the health insurance industry or medical field dealing with claims and billing issues. Strongly prefer candidate with expertise in COBRA and/or CalCOBRA administration. Must be a very positive, service-oriented team player with excellent record-keeping and problem-solving skills. This team member should be a self-starter with a strong work ethic who enjoys the challenge of persevering through a problematic situation to a positive and professional manner even with angry or difficult customers. Candidate should possess excellent verbal and written communication skills (in English) including ability to express empathy and be diplomatic in dealing with challenging situations. Position requires skill in working with Microsoft Outlook, Word, Excel & Access.
5/28/2010
Sr. Software Engineer
IT
• Position will be responsible for the design, development and maintenance of high quality .Net applications being developed on n-tier and service-oriented architectures. This is a hands-on position. Your responsibilities will include design and project deliveries; you will also be functioning as a senior developer on the team. Provide .Net expertise to the development team. Write program code for the development of web and windows forms applications content in accordance with functional and technical specifications utilizing .Net technologies include c#, asp.net, javascript, and SQL. Support high quality web applications using the Microsoft Solutions Framework (MSF) for Agile Software Development methodology which includes structured programming, documentation design and code-reviews. Work with business and application users to define and design robust and user centric application solutions. Work as part of the development team to solve problems and develop projects in a fast paced environment. • 3+years in technical leadership of software development projects. Must have strong ASP.NET front end, middle tier and back end development experience for heavily trafficked web sites. 5+ years of programming experience with ASP.Net and C# on web and windows forms applications. Must demonstrate proficiency with the following: ASP.NET/Ajax/Silverlight, C#, JavaScript, CSS/XSLT/Master Pages, SQL, WCF/WPF/WF. A thorough understanding of structured programming design techniques and best-practice design patterns used to create high-quality, robust and readable code. Experienced in all phases of the Software Development Lifecycle. Non-technical attributes: able to support development standards, good verbal and written communication skills, self-starter that can work well in a team environment, proactive issue resolution with a positive attitude. B.S. degree or above in Computer Science or related degree or equivalent experience.
5/28/2010
Sales Assistant (CLERICAL)
GA - SAN JOSE OFFICE
• Candidate will be responsible for streamlining the workflow in the Sales Department. Will work directly with brokers and clients on pending items for efficient case issues. Cover the receptionist position as needed. Assist sales staff with special projects. Work with carrier contacts to insure approval of W&B/San Jose cases. Monitor cases from receiving to approval. • Must speak fluent English. Strong people skills and problem solving abilities. Extremely detail-oriented. Multi-tasked and able to work independently. Good phone skills. Familiarity with basis insurance terminology and underwriting practices; light typing. High school diploma. Familiarity with Word and Excel helpful but not required.
7/2/2010
QA Tester (TEMP- 3mth assignment)
IT
• The Quality Assurance Tester ensures that the software delivered meets high level quality objectives and fully satisfies the needs of business and its customers. The software delivered must be flexible and robust enough to support long term business growth and global expansion. The Quality Assurance Tester ensures that quality software is available for release to production with the use of highly developed QA tools. Participate in all phases of software development projects to provide a quality perspective. Review Business and Technical Requirement Documents to understand Testing Effort. Develop and maintain detailed test cases based on product specifications. Execute tests, evaluate and report test results. Design and perform Functional, Regression, Integration, and Load & Performance Testing as applicable to project. • BS in Computer Science or equivalent work experience. Technical experience performing software quality assurance in web based, Windows, multi-tiered architecture, networking environments using combination of manual and automated test tools.
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